We are now offering delivery to a room of your choice although we can still offer delivery to a doorstep or garage/shed should you wish.
If a driver needs to enter your home please:
• clear a path to the point of delivery.
• wipe down any surfaces around the delivery point that the driver(s) may come into contact with.
• open any windows or doors to and at the point of delivery.
• keep two metres away from the drivers to maintain social distancing and move to a different room if possible.
• If possible, wear a face mask to protect yourself and the driver(s).
• If possible, have a pen available to sign the delivery documents.
Delivery within mainland England, Scotland and Wales is charged at £60. Additional charges may apply to locations such as the Isle of Wight, Isle of Man, Ireland and the Channel Isles. Delivery charges will be shown clearly at checkout but delivery is typically charged at £90 outside of mainland England, Wales and Scotland.
We aim to deliver within 21 days and will be in contact with you within the first week to inform you of the available delivery date. Our Home Delivery Service (HDS) will often be in contact with you initially by text message, so please ensure you provide a mobile number where possible when placing your order.
Wherever possible, we conduct a two-man delivery, putting the items in a room of your choosing. It is the customer’s responsibility to ensure that the access to the room is suitable for the items ordered.
If you have any special delivery requirements, please let us know once you’ve placed your order by calling 03333 448565 with your order number (the order number will be supplied in the email confirmation).
We ask all our customers to inspect their delivery carefully on arrival as we are unable to accept claims for breakages, scratches or damage more than 72 hours after delivery. The driver will be happy to wait while you check your items and you must sign to say they are satisfactory and fit for purpose.
If you intend to use subcontractors for installation we strongly recommend you do not commit to them until the delivery has been made. This will avoid any costs associated with unavoidable delays. DIY-Spacepro.com are not liable for financial loss caused by unforeseen delays in delivery.
If you have any other questions regarding delivery then please feel free to get in touch by contacting us via the website, 03333 448565 or email DIY-Spacepro@hdhc.com
For further information see our Terms and conditions