Terms and Conditions
Please read these terms carefully as they apply to any purchases you make with us and set out important information about your and our rights and obligations. Please note that you must agree to these terms before you place your order.
If you have an order query, please email us at DIY-Spacepro@hdhc.com or call us on 03333 448565, Monday - Thursday 8.30am to 5pm and Friday 8.30am to 2.30pm. Please note telephone calls may be recorded for training and quality purposes. If you have a complaint, please refer to our Complaints Policy available here.
1. THESE TERMS
1.1 Any reference to ‘we’, ‘us’ or ‘our’ in these terms is to Home Decor GB Ltd (trading as DIY-pacepro.com) of Innovation Way, Woodhouse Mill, Sheffield S13 9AD, and any reference to ‘you’ or ‘your’ is to the person placing an order on our site.
1.2 We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.
1.3 You and we both agree that these terms constitute the entire agreement between you and us in relation to your order. You acknowledge that you have not entered into these terms in reliance on any representation or warranty that is not expressly set out in these terms or implied by law and that you will have no claim for innocent or negligent misrepresentation on the basis of any statement in these
terms.
1.4 Any personal information that you provide to us will be dealt with in line with our Privacy Policy available here, which explains what information we collect and hold about you, and how we collect, store, use and share such information.
2. ORDERS
2.1 Please check your order carefully and correct any errors before you submit it to us. If you notice that you have made an error with your order, please notify us immediately using the contact information at the beginning of the terms. We shall use our reasonable endeavours to amend your order provided that you notify us within 24 hours of submitting your order to us.
2.2. You should ensure that the details of your order are complete and accurate. If we are supplying any bespoke or made-to-measure products for you which are based on measurements or other information you provide to us, you are responsible for ensuring that the information is correct and take account of any variations in the angle of, or scopes in, the wall or ceilings. Please see our Measurement Guide here.
2.3 We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, nor shall you be entitled to a refund if your order does contain errors made by you.
2.4 After you place your order, we will send you an order acknowledgment email to let you know that we have received your order. This does not mean that your order has been accepted by us. Your order is an offer to buy products from us on these terms.
2.5 Acceptance of your order by us takes place on the earlier of the date of our confirmation email to you and when we begin to prepare your order, at which point a legally binding contract is formed between you and us on these terms.
3. PRICE AND PAYMENT
3.1 The prices payable for the products and installation services that you order are clearly set out on the website and confirmed in your order before you submit it to us. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate. The price of the products does not include the delivery charge, details of which can be found at here.
3.2 Prices and delivery charges may change from time to time, as published on our site. Such changes will not affect existing orders accepted by us.
3.3 You can pay for the products via the payment methods shown on our site before you submit your order. Payments will be taken by and subject to compliance with our third-party payment processors, PayPal and Opayo.
3.4 No payment shall be deemed to have been received until we have received cleared funds into our nominated bank account. If the payment is unsuccessful, we may cancel your order and notify you by email.
4. AVAILABILITY
All orders are subject to availability. If for any reason, we are unable to supply a particular item, we will notify you as soon as reasonably possible and any payments in advance for products not supplied will be refunded in full.
5. CANCELLATION – BESPOKE / MADE TO MEASURE PRODUCTS
We cannot accept the return of bespoke or made-to-measure products if the reason for the return is because you have changed your mind or provided us with incorrect measurements. However, this will not affect your legal rights as a consumer in relation to made-to-measure products that are
faulty or not as described. See Section 8 – RIGHT TO REJECT – FAULTY PRODUCTS.
6. CANCELLATION – NON-BESPOKE / NON-MADE TO MEASURE PRODUCTS
6.1 Under the Consumer Contracts Regulations 2014, you are allowed to cancel and return an item if you simply change your mind, except where that product is made to measure or bespoke (see Section 5 - CANCELLATION – BESPOKE / MADE TO MEASURE PRODUCTS). A customer has the right to cancel at any time from the moment they place their online order, and up to 14 days from the day they receive the products. You then have a further 14 days from the date they notify us of your cancellation to return the products.
6.2 To exercise this right to cancel, you must inform us of your decision to cancel your order by contacting us using the contact details at the beginning of these terms. You will have to bear the direct cost of returning the products (unless they are faulty). We strongly recommend that you get proof of postage. We require that the products are returned in their original, resaleable packaging.
7. DELIVERY AND INSPECTION
7.1 Delivery will be made to the address specified by you. Please note that our standard delivery of our products is within mainland UK. All deliveries within mainland UK will be made to you by Home Delivery Solutions Ltd.
7.2 All deliveries to NI and ROI will be made to you by Phillips Logistics. Increased delivery charges will apply to these regions which will appear during the checkout process once a delivery address has been selected. Surcharges may apply for special deliveries where there are access restrictions.
7.3 Any delivery dates stated during the order process, or in any confirmation emails, are estimates, unless we have agreed a specific delivery date with you. If you are not at home for a pre-arranged delivery then we reserve the right to charge you the current delivery charge to redeliver your order. If you wish to change the delivery date once it is notified to you then please give us no less than 2 working days’ written notice prior to delivery and we will use our reasonable endeavours to amend the delivery date. If less than 2 working days are given, an additional delivery charge may be charged.
7.4 It is your responsibility to check your delivered products carefully for signs of any breakages, scratches or damage before signing for them. You must notify us as soon as possible, and in any case no later than within 72 hours of delivery, if there has been any damage in transit. We cannot accept liability for any damage to any products that you have accepted and signed for on delivery and that was not subsequently notified to us within 72 hours of delivery. Nothing in this Condition will affect your legal rights as a consumer if the products are faulty or not as described.
8. RIGHT TO REJECT – FAULTY PRODUCTS
8.1 Under the Consumer Rights Act 2015, you have an early right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This statutory right is limited to 30 days from the date you took ownership of the products. We also give you an extended warranty (see Section 9 – 10 YEAR WARRANTY). If an item is faulty and needs to be returned, you do not need to pay postage costs for the return of the faulty item.
8.2 To exercise the right to reject, you must inform us of the issues with your order by contacting us using the contact details at the beginning of these terms.
9. 10 YEAR WARRANTY
9.1 Our Spacepro manufactured products are also guaranteed for 10 years from the date of purchase against manufacturing faults on running gear and/or moving components (such as the bottom, wheels, top guides, and soft close mechanisms as well as any components in respect of the same), subject to the conditions in this Section 9 (“10 Year Warranty”).
9.2 Where you have a valid claim in respect of our products which is based on faulty materials or workmanship, we shall replace the products (of the part(s) in question) free of charge or, at our discretion, refund to you the price of the products (or a proportionate part of the price). We shall have no further liability to you.
9.3 Our 10 Year Warranty does not apply to:
• doors which swell due to intake of excessive moisture or where the products have not been stored in a dry place;
• where you have failed to carry out the recommended instructions including in respect of any decorating, sealing and installation; and/or
• any other neglect or misuse after sale.
9.4 Our liability under our 10 Year Warranty shall not extend to costs or charges of unfixing, reaffixing, painting, polishing, staining, handling, cartage, storage or other additional charges or expenses. Our 10 Year Warranty covers the soft close mechanism functionality but not any issues caused as a result of settlement and/or installations on top of carpet. Any visits required to reengage or re-set the soft close mechanism may be chargeable.
9.5 Nothing in this Condition will affect your legal rights as a consumer if the products are faulty or not as described. Advice about your legal rights is available at your local Citizen's Advice Bureau or Trading Standards office.
10. INSTALLATION
10.1 We will ensure that the installer performs the installation services set out in the order with due care and skill and observes all health and safety rules. Furthermore, we will carry out checks to ensure that they are suitably qualified to carry out the installation.
10.2 Prior to and during installation, you are responsible for preparing your property and giving the installer reasonable access and information in order for the installation services to be completed. This includes (without limitation):
• checking that there are no items present that may hinder the installation of the sliding doors in their intended location, examples of such items would be: electrical sockets, any light fittings, aerial components, curtain poles/tracks etc. These items must be moved or otherwise dealt with before the installation date.
• notifying us of any particular features which you know about the property which may make the installation more difficult than expected. We will assume that your property is not subject to any listing and that the installation works will not contravene any planning conditions or obligations unless you tell us otherwise. Further we assume that your premises are free from damp, dry rot, infestation or collapse and are otherwise structurally suitable to accept the installation of the products.
• ensuring that existing services within the property are generally of a legal and good workman-like standard. In particular, you acknowledge that you have checked the walls and floors are sound. You are responsible for locating any hidden wiring or pipework and neither the installer nor the company shall be liable for any damage caused to hidden conduits, wires or pipes or any damage resulting from accidental damage.
• removing all moveable items from the room where the installation is to be carried out, and for preparing and protecting all surfaces prior to the arrival of the installer.
• removing any asbestos insulation board or asbestos coating.
10.3 The installer may refuse to start work where you have failed to comply with any of the requirements in Section 10.2 above and you will be responsible for the costs of any delays –including our charges for an aborted visit.
10.4 We may terminate your order (in whole or in part) in our sole discretion in the event that installation is not possible, impractical or unsafe in contravention of these terms and our instructions.
10.5 Redecoration of rooms shall be your responsibility and it is not included in the price agreed unless specifically set out otherwise in writing. For the avoidance of doubt, this provision does not exclude our responsibility for damage which is beyond what is reasonably commensurate with the fitting of the products in the usual way (for example, damage to other areas of the premises where the products are not being fitted) or which has been caused by the negligence of us or our agents.
10.6 We will do our best to ensure that installations are started on the date agreed between you and us. However, the start date and completion dates that we give you are guides. Whilst we make every reasonable effort to install the products on the agreed date and within the time frame estimated, we shall not be liable if we fail to do so for reasons outside of our control.
11. RETURNS AND REFUNDS FOR INSTALLATION SERVICES
11.1 In the unlikely event that there is any defect or fault with the installation services, please contact us as soon as reasonably possible using the contact details at the beginning of these terms. If the defect or fault is caused by our installation, we will use every reasonable effort to repair or fix the defect or fault as soon as reasonably practicable without further cost to you provided you notify us within 24 months of the installation (“Installation Warranty”).
11.2 Our Installation Warranty will not apply to defects or faults caused by:
• natural or excessive wear and tear;
• improper handling, care, misuse, abuse or neglect by you or any third party (apart from the installer);
• use in contravention of ours, the installer’s and/or the manufacturer’s instructions(including the recommended instructions for decorating, sealing, adjustment or advice);
• unauthorised modifications or alterations;
• use other than for domestic use (i.e. commercial use);
• post-installation adjustment due to floor settlement;
• overloading of shelves and interiors beyond the permissible upper weight limits;
• impacts from foreign objects;
• exposure to moisture/humidity or extreme dryness;
• overexposure to light;
• incorrect care (such as staining from incorrect cleaning methods or products); and/or
• improper adjustment in contravention of the manufacturer’s instructions
The Installation Warranty does not apply in respect of scratched or broken glass.
11.3 Nothing in this Condition will affect your legal rights as a consumer if the Installation Services that are faulty or not as described. Advice about your legal rights is available at your local Citizen's Advice Bureau or Trading Standards office.
12. EXCLUSION OF LIABILITY
12.1 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
12.2 Subject to Section 12.1 and Section 12.3 and to the extent legally permissible:
12.2.1 our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of an order shall be limited to the sum equal to the price set out in the applicable order under which the claim arose; and
12.2.2 we are not liable to you for any business losses including loss of profit, loss of business or depletion of goodwill in each case whether direct, indirect or consequential or any claims for consequential compensation whatsoever which arise out of or in connection with the order.
12.3 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage
not caused by our breach or negligence, or any business loss or damage. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
13. GENERAL
13.1 These terms shall be governed by and construed in accordance with the laws of England and Wales, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country, and any disputes will be decided only by the English courts. If any of these terms are held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining terms which will continue to be valid and enforceable to the fullest extent permitted by law.
13.2 You are not allowed to transfer your rights under these terms to anyone without our prior written consent. We may transfer our rights under these terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
13.3 We are not liable to you if we fail to comply with these terms due to circumstances beyond our reasonable control including without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.
13.4 If you breach these terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms.
13.5 No one other than us or you have any right to enforce any of these terms.
13.6 All intellectual property rights in our products including designs, specifications and associated documentation shall be owned by us and our licensors. All rights are expressly reserved.
Rev 1.1 02.10.2023